As a world-renowned software development company, JetSoftPro relies heavily on the expertise of its chatbot to run smoothly and meet the ongoing needs of its customers worldwide.
As the company’s website receives a significant number of customer inquiries and support requests, there was a need to streamline and enhance the customer support process using AI technology.
Our objective was to develop and implement an AI-powered chatbot for the company’s website, aiming to provide a versatile, intelligent, and personalized customer support experience, as well as automate all repetitive tasks.
JettyChatBot operates with 2 response queues.
The first one use Machine Learning technology to give pre-scripted responses to potential user queries. In addition, we have included here a chatbot training algorithm for processing questions.
If, during the first response queue, the chatbot cannot provide a complete answer, the query is then passed to AI.
This solution first identifies the identity of JettyChatBot, passing all the necessary information about the JetSoftPro company. Later, it finds the answer to the user’s specific query.
Value delivered by JetSoftPro
- Enhanced Customer Engagement
- 24/7 Availability
- Cost Savings
- Delivering a Personalized User Experience
An important aspect of JettyChatBot is its capability to merge with a diverse range of third-party systems and platforms, including:
- social media channels
- marketing automation tools